Night auditor

Position: Night Auditor     |    Type: Full-Time     |    Department: Front Office

Schedule: Overnight Shifts — Includes Weekends & Holidays

About the Role

The Night Auditor is a unique and critical position that bridges front office operations and financial accountability. Working overnight, this individual is the sole point of contact for guests during the quietest hours of the hotel — and simultaneously responsible for balancing and reconciling the entire day’s financial transactions before the morning team arrives.

This role demands someone who is equally comfortable delivering warm, attentive guest service and working methodically through detailed financial reporting. If you are a self-starter who thrives independently, has a sharp eye for numbers, and takes pride in setting the next day up for success, this is the role for you. Experience in both front desk operations and basic accounting or auditing is highly valued.

Duties & Responsibilities

Guest Services

• Serve as the sole front desk representative during overnight hours, providing a consistently welcoming and professional experience for all guests
• Complete late check-ins and early check-outs accurately, following all IHG brand standards and hotel procedures
• Handle all incoming calls, guest inquiries, and requests during the overnight shift in a prompt and courteous manner
• Respond to and resolve guest concerns or complaints effectively, escalating to management when appropriate
• Conduct regular security walks of the property to ensure the safety and comfort of all guests and the premises
• Be knowledgeable about local attractions, dining, and services in order to assist guests with recommendations

Night Audit & Financial Reconciliation

• Run and complete the nightly audit process, balancing all room charges, point-of-sale transactions, and departmental revenue for the day
• Verify and reconcile all guest folios, ensuring room rates, taxes, and charges are accurately posted
• Process credit card transactions, investigate and resolve any discrepancies or posting errors
• Generate and distribute daily financial reports including revenue summaries, occupancy reports, and trial balances to the appropriate departments and management
• Perform the system end-of-day rollover and ensure the property management system (PMS) is properly updated for the next business day
• Audit cash drawers and reconcile point-of-sale systems; prepare and secure all cash deposits
• Review and verify no-show reservations and process charges in accordance with hotel policy
• Maintain accurate records of all overnight transactions and communicate any outstanding issues clearly in the shift handover log

General Operations

• Prepare and organize reports, folios, and materials needed by the incoming morning shift and management team
• Assist with reservation inquiries and input guest bookings accurately into the property management system
• Coordinate with housekeeping and maintenance teams as needed for overnight guest requests or urgent property issues
• Adhere to all Holiday Inn Express (IHG) brand standards, cash-handling policies, and standard operating procedures
• Perform other duties as assigned by management

Qualifications & Requirements

• Previous hotel front desk experience required; prior night audit experience strongly preferred
• Solid understanding of hotel accounting procedures, including revenue balancing, posting, and reconciliation
• Proficiency with hotel property management systems (PMS); IHG/Opera or similar system experience is an asset
• Strong numerical aptitude with exceptional attention to detail and accuracy
• Excellent problem-solving skills and sound judgment when handling guest situations independently
• Ability to remain alert, focused, and professional throughout an overnight shift
• Strong written and verbal communication skills for shift handover reporting and guest interaction
• Reliable and self-motivated with the ability to manage time and priorities without direct supervision
• Availability to work overnight shifts on a consistent basis, including weekends and holidays
• Basic proficiency in Microsoft Office (Word, Excel, Outlook) is an asset

Why Join Our Team

• A distinctive dual role that develops both hospitality and financial skill sets
• Enjoy the autonomy of running overnight operations at a proud three-diamond property
• Stable, full-time overnight position with consistent scheduling
• Part of the IHG/ M6 global hotel family, with employee perks and long-term career development opportunities
• Competitive wages commensurate with experience